Returns & Exchanges
At Grampians Olive Co, we take pride in the quality of our organic oils and artisanal products. If your order arrives damaged or is not as described, we are committed to providing a replacement or refund to ensure your satisfaction.
Contact Our Team
Email our customer support within 7 days of receiving your order, including your order number and clear photos of any damaged or incorrect items.
Wait for Assessment
Our team will review your request to ensure it meets our quality guarantee standards and will provide you with a return authorization if applicable.
Secure Packaging
If a return is required, please ensure the glass bottles are securely wrapped in their original packaging to prevent further breakage during transit.
Resolution Processing
Once we receive the returned goods or verify the damage, we will process your refund or dispatch a fresh replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing