Frequently Asked Questions
Everything you need to know about our premium organic olive oils and pantry staples.
How should I store my olive oil to maintain freshness?
To preserve the delicate flavors and antioxidants, store your olive oil in a cool, dark place away from direct sunlight and heat sources like the stove. Ensure the cap is tightly sealed after every use.
Are your products organic and sustainably produced?
Yes, Grampians Olive Co. is committed to organic farming practices. Our groves are managed without synthetic chemicals, and we use sustainable harvesting methods to ensure the health of our trees and the local ecosystem.
How long does shipping take within Australia?
We typically process orders within 1-2 business days. Delivery times vary by location, but most customers receive their orders within 3-7 business days. Express shipping options are available at checkout.
What is the difference between Extra Virgin Olive Oil and regular olive oil?
Extra Virgin Olive Oil (EVOO) is the highest quality grade, extracted using only mechanical pressure without heat or chemicals. This preserves the natural vitamins and rich flavor profile compared to refined oils.
Do you offer international shipping?
Currently, we primary ship within Australia. However, for international inquiries, please contact our customer service team directly to discuss shipping possibilities and associated costs for your specific region.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products for change of mind. If your order arrives damaged or if there is a quality issue, please contact us within 48 hours for a replacement or refund.